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Case Study · External Communication Audit

Reading a Real Patient Page Like a Patient Would

An independent communication audit of Mayo Clinic's public in vitro fertilization (IVF) patient page — from executive summary to a prioritized set of recommendations.

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Independent educational portfolio example. Mayo Clinic is not affiliated with, has not reviewed, endorsed or commissioned this work. All trademarks and copyrights remain the property of their respective owners. Brief excerpts of publicly available source text are quoted for critique purposes; the full original page is at mayoclinic.org (accessed July 2026). This audit examines information architecture and communication design only — it does not evaluate clinical or medical accuracy, and nothing in this document constitutes medical advice.

A medically rigorous page with no entry point

Mayo Clinic's patient page on in vitro fertilization is one of the most visited single sources of fertility information in the English-speaking world. It is medically careful, extensively referenced, and organized into a clear six-part structure: Overview, Why it's done, Risks, How you prepare, What you can expect, Results. Read as a reference document, it is excellent.

Read as the page a person opens from their phone minutes after a doctor first says the words "we should try IVF," it is something else: a roughly 3,400-word clinical monograph with exactly one visible next step — Request an appointment, repeated five times — regardless of whether the reader is three years or three minutes into this decision. The gap here is not content quality. Mayo Clinic's medical writing is careful and well-sourced. The gap is structural: a comprehensive, textbook-style information architecture with no situational layer on top of it — no way for five very different readers (someone using their own eggs, someone considering a donor, someone preserving fertility before cancer treatment, someone over 40, a same-sex couple building a family) to find their own version of this page.


Four things that shouldn't be lost in any redesign

Sourcing

29 numbered references and a named medical-editor byline

The page cites professional bodies (ASRM, ACOG, CDC, SART) directly rather than making unsupported claims, and states a clear last-reviewed date. A genuinely strong trust foundation most health content — including much AI-generated content — does not meet.

Structure

A clean six-part section skeleton

Overview → Why it's done → Risks → How you prepare → What you can expect → Results is a logical top-level shape, rare in its clarity among health sites of this size. The gap addressed below is not this skeleton — it's the missing layer above it.

Tone

Honest about uncertainty

On birth-defect and cancer-risk research, the page explicitly says "more research is needed" rather than over- or under-stating settled science — exactly the restraint AI-assisted drafts most often fail to meet.

Reach

Accessibility statement and multilingual toggle sitewide

A dedicated Digital Accessibility Statement and English / Spanish / Arabic / Chinese toggle are present across the site — a real institutional commitment, even where in-page execution has room to grow.


Findings 1–4

Where the architecture breaks

One structure, five different readers

"IVF may be an option if you or your partner has: fallopian tube damage… ovulation disorders… endometriosis… a genetic disorder… a desire to preserve fertility due to cancer…"— "Why it's done" section, mayoclinic.org

The page itself lists at least five materially different situations under "Why it's done" — yet all five readers are then routed through the identical remaining structure: the same Risks list, the same preparation checklist, the same procedural walkthrough. A reader preserving fertility before chemotherapy and a reader with a decade of unexplained infertility have almost nothing in common at the decision stage, but the architecture treats them identically from paragraph four onward.

Routine facts and life decisions share one visual register

"Ovarian reserve testing. This involves getting blood tests…" sits in the same bulleted list, styled identically, as: "Have you thought through the risks linked with using donor eggs, sperm or embryos… You also may need an attorney to file court papers…"— "How you prepare" section, mayoclinic.org

Nothing in the typography, spacing, or sequencing distinguishes a routine blood test from a legal and ethical decision that may involve an attorney. The Risks section has the same issue in reverse: "mild bloating" and a discussion of a rare, disputed cancer association are both bold-lead-in bullets in one flat list. A reader scanning under stress — the normal state for this topic, not an edge case — cannot tell from the page's visual hierarchy which items are common-and-minor and which are rare-and-serious.

  • One call to action, five very different moments
    "Request an appointment" appears five separate times on this single page. It is the correct eventual action for many readers — but it is the only step offered, whether the reader just heard the term IVF for the first time or is already mid-treatment. There is no visible low-commitment step in between.
  • The page never asks "why are you here right now?"
    A first-time prospective patient, a partner trying to understand what's ahead, and someone already in an active cycle are all handed the same monograph, top to bottom, with no inferred or offered branching.
Finding 5

The hardest questions are already identified — and then flattened

"How many embryos will be transferred?" "What will you do with any extra embryos?" "How will you handle a multiple pregnancy?" "Have you thought through the risks linked with using donor eggs, sperm or embryos…?"— "How you prepare" section, mayoclinic.org

These four questions are, correctly, identified by Mayo Clinic's own editorial team as the genuinely hard decisions in this process. That editorial judgment is sound. But they are delivered as a flat prose list, with no decision-support scaffolding: no comparison format, no "questions to bring to your care team" checklist, no acknowledgment that these are decisions to sit with rather than facts to memorize. The content exists. The architecture around it does not yet help someone decide.

Findings 6–8

Content structure, navigation and trust signals

  • Dense opening, repeated parenthetical tax
    The Overview section runs roughly 230 words across six paragraphs before the first subheading appears. Separately, "(In vitro fertilization)" is repeated after "IVF" dozens of times — almost certainly a deliberate search-clarity pattern, but one that measurably increases reading friction with every repetition, in service of a machine-readability goal rather than a human one.
  • Institutional mega-menu, no in-page map
    The sitewide navigation is a generic institutional structure, unrelated to a fertility-specific journey. Within the article itself, there is no anchored table of contents, despite the page being long enough (~3,400 words, six major sections) that one would meaningfully reduce the effort of finding a section again on a second visit.
  • Strong editorial trust, diluted by commercial interleaving
    The reference list, medical-editor byline, and transparent revision date are genuine trust assets. Set against that: book and newsletter upsells, a donation appeal, and a bestseller box appear interleaved between clinical sections — standard practice for a nonprofit health system's revenue model, not a credibility problem in itself, but a design tension worth flagging at a moment of high emotional stakes.

Accessibility. A dedicated Digital Accessibility Statement exists sitewide, and heading structure in the article body reads as logical from the page's text and markup. A genuine WCAG 2.1 AA pass would additionally require direct visual testing of color contrast, alt-text quality, and keyboard navigation — none of which can be responsibly claimed from a text-based review, and none of which are claimed here.


Where the highest-impact, lowest-effort fixes sit

Quick Wins — High Impact, Low Effort

Add a five-path "which situation are you in" orientation box above the fold. Visually differentiate high-stakes bullets from routine-procedural bullets. Add an in-page table of contents.

Plan Next — High Impact, High Effort

Build a structured decision-support module for the four major "How you prepare" decisions — comparison format and a printable "questions for your care team" checklist, not prose.

Nice to Have — Low Impact, Low Effort

Reduce the repeated "(In vitro fertilization)" parenthetical, or consolidate it into a single definition callout at the top.

Deprioritize — Low Impact, High Effort

A full visual redesign. The informational bones are sound; the gap is a missing orientation layer, not a look-and-feel problem.


Five changes, in order

1. Add a "start here" orientation block

Five situational entry paths above the fold, each linking to the relevant part of the existing content — no new medical content required.

2. Typographically separate stakes

A simple visual marker (icon, tint, or grouping) that distinguishes routine-procedural bullets from legal/ethical/high-stakes bullets throughout.

3. Turn the four key questions into a tool

Convert "How you prepare"'s embedded questions into a downloadable, printable pre-appointment checklist — reusing existing, already-approved language.

4. Add an in-page table of contents

A simple anchor-linked list at the top of the six major sections, given the page's length.

5. Offer one low-commitment next step

Something between "read the page" and "request an appointment" — e.g. "see what a typical first appointment covers" — so readers who aren't ready to book yet still have somewhere to go.

What this demonstrates. This is a compressed, single-page version of the Health Content & Orientation Audit offered to organizations — normally scoped to a full content library or patient journey rather than one page, and built together with a team in a working session rather than delivered as a one-way report.

Related work: the same audit method, applied to Praxis Liebenswert's own Health Navigator concept page →

If your organization has content like this

If you're not certain your patient-facing content is actually orienting people, this is the starting conversation.

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